Dear [FIRSTNAME] [LASTNAME],
We know clearly that the decision may make us lose thousands or millions of dollars. But as for the company who has good reputation and is very accountable for our customers, we need to do it.
It happened on Tuesday. Our new customer service made an unforgivable mistake(In fact, he was fired the next day). He did refuse a customer's request very rudely. This is absolutely not allowed! We felt so anxious about this matter. This customer may become angry about us, or may not care. But for us, who treat customers as god, this is a shame.
What's worse, the customer service deleted this call record to conceal his mistake. We tried to recover, but only find half of the info. It is about the wine-red leggings. That's why you get this email--we cannot find the way to contact this customer, so we send this apology letter to all of our members.
We tried our best to make up for it. Our designer updated the leggings involved in the matter, by choosing new velvet material. At the same time, we decreased 10% of the original przie.
The velvet material is very soft and elastic. It can show your beautiful finger and keep warm.
The no stitch technique was used with the leggings. So you cannot see any stitch. It has light metallic luster that can flicker in the sunshine, which will bring you a touch of mystery. No matter you are at home or hang out, or go to date, it is a wise choice. You won't forget it after trying.
We planed to launch the leggings as new-in product. Now we updated it in advance and sell in a lower prize. Hope you and the customer involved in the matter will forgive us.
Find it here http://www.romwe.com/classic-gold-velvet-winered-leggings-p-21186.html
Order now, no shipping fee or other fee is needed.
If you have any questions, please send us an e-mail at service@romwe.com or call 1-888-969-8881.
Crystal Ma
ROMWE Marketing Manager
www.romwe.com
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